At Code Savants Business Solutions Pvt. Ltd., we aim to deliver high-quality digital services and ensure customer satisfaction. As we primarily provide software, digital, and IT services, our return and refund process works as follows:
1. No Physical Returns
We do not offer returns for digital products or services once they are delivered, as they cannot be physically returned.
2. Eligibility for Refunds
You may request a refund only under the following conditions:
- The project has not started after payment.
- The service is not delivered due to our limitations.
- There is a clear issue from our side that cannot be resolved.
Refund requests are reviewed on a case-by-case basis.
3. Non-Refundable Items
The following are not eligible for refunds:
- Work already started or completed
- Digital marketing campaigns that have begun
- Software or code already delivered
- Any customized service developed specifically for your needs
- Third-party costs such as hosting, domains, plugins, or tools
4. Cancellation Window
You may cancel a service within 24–48 hours of ordering, only if the work has not started.
5. Refund Processing Time
If your refund is approved, it will be processed within 7–10 business days to your original payment method.
6. Contact for Refunds or Queries
For any questions, cancellations, or refund requests, please contact us:
Email: [Add Email]
Phone: [Add Phone]